 How do I pay for the
medication?
Customers may pay with
VISA, MasterCard, Discover or American Express. Upon
request, we will keep your credit card number on file for
future orders. If you would like to take advantage of this service, please
call the Billing Department at 800-742-0516, press option 4.
How do I get a prescription through
you?
- Call. The quickest way to obtain a prescription is to have your pet's veterinarian call in the prescription
at 1-800-742-0516, or the veterinarian's office may fax the prescription to 1-866-373-0030.
- Mail. If your pet's veterinarian has given you a written prescription, you may mail it to us at Pet Health
Pharmacy, 12012 N. 111th Ave., Youngtown, AZ 85363.
- Fax. You may fax the prescription to us at 1-866-373-0030 (due to state regulations, pharmacies are required
to call the veterinarian for verification of the prescription, so faxing may cause a slight delay in processing the medication).
How is the prescription shipped? Is there a shipping
charge?
Prescriptions (excluding
medications that require refrigeration) are shipped via
Priority Mail® (United States Postal Service) at the cost of
$5.50 which includes Delivery Confirmation™ capabilities. If your prescription does require refrigeration, it is generally shipped FedEx® Overnight at the current
charge of $23.00, Monday - Thursday. Friday shipment for Saturday delivery is extra, if available in your area. Other expedited delivery services such as FedEx®, UPS®, and USPS Express Mail® are also available upon request.
May I pick up my prescription at your
pharmacy?
You most certainly may! We are open Monday through Friday, 8:00 am to 6:00 pm (MT*), and Saturday,
9:00 am to 12:00 noon (MT*). If you are in the area, please stop by! CLICK HERE FOR LOCATION MAP.
* Please note: During the months of daylight-saving time, March - November, our
hours coincide with Pacific time.
Do you accept my insurance
plan?
We do not accept insurance; however, we can provide you with the necessary documentation for submission to your insurance company.
Do you carry Heartguard® and Frontline®
Plus?
Pet Health Pharmacy specializes in compounding medications; therefore, we do not carry these manufactured products. Contact your veterinarian for
these prescriptions.
How much time should I allow for my prescription refill to
arrive?
You should allow 5-7 business days to receive your refill after placing your order with our pharmacy (our number is 1-800-742-0516).
If the bottle says there are no refills remaining, do I
contact my veterinarian or does Pet Health Pharmacy?
To expedite a renewal of refills, you may call your veterinarian or we will be happy to contact your veterinarian for you! Once approved by your
veterinarian, please allow 5-7 business days to receive your prescription.
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